Terms and Conditions for Product Warranty

Smartech Motor, we develop electric motorcycle with advanced technology and innovation. We prioritize every step, from research and development to design, standardized manufacturing, and after-sales service to provide the best possible experience and utmost satisfaction for FELO and RAPID owners.

  1. Product Warranty
    The warranty period begins from the day the customer receives the product from our authorized distributor. If any parts or components are found to be damaged, such as scratches, cracks, or missing accessories that are evident from the product itself, it must be reported within 3 days from the date of product receipt. If this timeframe is exceeded, the company reserves the right to decline warranty claims for such issues. The company will investigate the product’s problems as reported by the customer and proceed with warranty claims, which may include repairs or part replacements, depending on the warranty terms. The final decision rests with the company’s discretion.
  2. Parts that naturally wear out or deteriorate due to normal usage as follows:
    Parts that naturally wear out or deteriorate due to normal usage, including but not limited to tires, gaskets, motorcycle grips, brake fluid line, drive belt, brake pads, fuses, rubber seals, screws, bearings, etc., are covered by a 6-month warranty period starting from the date of product receipt or in cases of technical or production-related errors.

Warranty Period for Electric Motorcycles

Category

Period

Remark

Electricity System

2 Year or 10,000 Km.

It depends on the specific circumstance, but typically within a certain distance and excluding parts that wear out due to usage.

Battery

FELO 5 Year or 50,000 Km.

RAPID 3 Year or 50,000 Km.

It depends on the situation but within a certain range.

Controller

5 Year or 50,000 Km.

It depends on the situation but within a certain range.

Motor

5 Year or 50,000 Km.

It depends on the situation but within a certain range.

Vehicle Structure

8 Year

 

Battery Charging Adapter

1 Year

 

Note: The warranty will expire after the specified time frame and conditions, and it cannot be extended. It must comply with the product warranty terms set by the company.

 

Categories of Product Warranty

Electrical System

List

Details according to the warranty conditions

Warranty Period

Note

Lighting System: Front light, rear light, turn signals, brake light, horn

Damage occurs, making it unusable, due to equipment malfunction or abnormal operation.

2 Year or 10,000 Km.

Except for modifications, disassembly, and assembly not performed by an authorized service center, accidents, natural disasters, abnormal usage, impacts, or improper storage and maintenance.

Left-right light switch kit

Abnormal operation, freezing, or inability to function properly.

2 Year or 10,000 Km.

Throttle

Not working, inconsistent operation, internal system damage.

2 Year or 10,000 Km.

Display screen

No display, incomplete display, deviation from the manufacturer’s standards.

2 Year or 10,000 Km.

Anti-theft alarm kit

Not functioning according to remote control instructions, system gets stuck.

2 Year or 10,000 Km.

Main wiring harness kit

Cable insulation damaged, electrical system discontinuity due to faulty wiring

2 Year or 10,000 Km.

Key on-off kit

Unable to function as per manufacturer’s standards.

2 Year or 10,000 Km.

DC to DC converter

Electrical system damage, unable to supply power within the specified range of 11.5-12.5V, equipment not functioning reliably.

2 Year or 10,000 Km.

Turn signal relay

Equipment malfunction, turn signal system gets stuck, doesn’t flash.

2 Year or 10,000 Km.

Horn

Equipment not functioning.

2 Year or 10,000 Km.

 

 

Controller, Battery

Battery

Unable to charge, battery swelling, failure to supply power according to specified standards, internal scorch marks, excluding wear and tear due to usage or operational age.

FELO 5 Year or 50,000 Km.

RAPID 5 Year or 50,000 Km.

Except for modifications, disassembly, and assembly not performed by an authorized service center, accidents, natural disasters, abnormal usage, voltage lower than 62V and 82V only model FELO FW07.

Controller

Not functioning or functioning abnormally, short-circuit, internal scorch marks.

5 Year or 50,000 Km.

Except for modifications, disassembly, and assembly not performed by an authorized service center, accidents, natural disasters, abnormal usage, tuning that is not done by an authorized service center.

Motor

Motor

Motor has a jammed or jerky rotation, damaged internal hall sensor, and the motor does not rotate.

5 Year or 50,000 Km.

Except for modifications, disassembly, and assembly not performed by an authorized service center, accidents, natural disasters, abnormal usage, and severe impacts.

Motor Wiring Kit

Cable insulation is damaged, wiring is broken from the inside, causing a short circuit.

5 Year or 50,000 Km.

Structure

Steel frame structure

Cracks or fractures occur in the welded area, and the frame structure twists due to normal usage.

8 Year

Except for modifications, disassembly, and assembly not performed by an authorized service center, accidents, natural disasters, abnormal usage, being in an area with corrosive substances or salt exposure.

Top-bottom yoke

It exhibits a deviation from the left to the right.

8 Year

Handle bar

It is twisted or bent abnormally during usage.

8 Year

Rear swing arm

It is twisted or bent abnormally during usage, with various mounting points broken.

8 Year

 

Consumable Parts

Tires

Shows signs of swelling, deformation, cracks, or tearing.

6 Month

Except for modifications, disassembly, and assembly not performed by an authorized service center, accidents, natural disasters, abnormal usage, or overloading beyond the specified limit, exposure to corrosive chemicals.

Front shock absorber kit

Experiences oil leakage, shock absorber shaft is bent, or has grooves.

6 Month

Rear shock absorber kit

Oil leakage, shock absorber shaft is bent, grooves on the shaft, and the shaft is deformed.

6 Month

Brake pads, brake pump
Brake fluid hose

Brake pad material is cracked, coming loose, brake fluid leakage, swelling, and sticking of the brake.

6 Month

Bump stop rubber

Cracks, missing grooves.

6 Month

Seals of various types

Leaking.

6 Month

Motorcycle grips

Cracks, missing grooves.

6 Month

Tire inflator kit

Air leakage.

6 Month

Bearing kit

Jammed or blocked, bearing race is cracked, ball bearings are damaged or deformed.

6 Month

Battery plug equipment

Locking is not secure, plug terminals are scorched, unusable, inner wire is missing, electrical system is non-functional.

6 Month

Plastic frame kit

Coating is cracked, peeling off.

6 Month

Belt

Missing, belt grooves are worn and missing.

6 Month


Warranty Conditions and Exemptions

  1. Damage occurring outside of normal usage, such as using the vehicle in competitions or overloading beyond the specified limit.
  2. Battery damage due to low battery voltage, resulting from insufficient maintenance or irregular charging that leads to an electric battery voltage lower than the specified standard, i.e., not less than 62V and 82V minimum only model FELO FW07, will terminate the battery warranty.
  3. Damage resulting from modifications, alterations, or adjustments of components such as front shocks, rear shocks, motors, controllers, wiring, wheels, tires, and others.
  4. Damage from accidents in all cases.
  5. Modified and repaired vehicles by a service center or distributor not authorized by the company.
  6. Damage resulting from the use of charger from other sources and used incorrectly or for purposes other than intended, and a lack of proper regular maintenance and care.
  7. Damage from the fading of the paint, peeling, corrosion, chemical corrosion, and other product damage kept in storage for longer than the warranty period, which is difficult to prove as a warranty exemption.
  8. Expenses for repairing defects previously repaired elsewhere, not an authorized service center or distributor.
  9. Expenses related to warranty claims, such as towing, compensation for downtime, medical expenses, or similar.
  10. Expenses incurred by bringing the vehicle for repair to a repair shop or service center that is not certified by the company, or without the consideration or approval of the company. We reserve the right not to be responsible for expenses incurred in all cases.
  11. Damage resulting from mud, seawater, salt vapor, salt, rust, or similar.
  12. Damage resulting from unavoidable natural disasters or beyond control, such as flooding, fire, hurricanes, earthquakes, and other natural disasters that occur in a similar manner.
  13. Damage resulting from theft or loss.
  14. Damage resulting from failure to maintain the vehicle as specified in the user manual or failing to check and complete the specified maintenance, as designated by the company.
  15. Damage caused by excrement, seawater, sea breeze, salt, corrosion, or similar factors.
  16. Damage resulting from unavoidable natural disasters or events beyond control, such as flooding, fires, earthquakes, and other natural disasters of similar nature.
  17. Damage caused by theft or loss.
  18. Damage resulting from the failure to maintain or inspect as specified schedule in the user manual, or incomplete adherence to the company’s instructions.
  19. Damage caused by improper storage, corrosion, or being in high humidity areas, affecting equipment.
  20. Lack of evidence indicating the purchase date, including receipts/invoices, user manuals, which shall be considered by the company.
  21. Driving through highly flooded areas resulting in damage to the electrical system, controllers, and caused by water entering the motor or battery or controller.
  22. In all cases where the company’s judgment shall be final.

Please note that the quality warranty does not cover vehicles used outside the country and for subsequent owners.